Customer Success Manager

Moving beyond traditional account management, this role requires an operational partner to drive post-transaction delivery, manage cross-functional workflows, and convert front-line client insights into scalable sales enablement. You will combine high-touch client support with rigorous execution to ensure enterprise buyers experience seamless value at every stage.

What you'll do

• Manage end-to-end post-transaction execution, serving as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries.
• Proactively identify supply delays and operational risks, developing swift mitigation strategies and partnering with Account Executives to deliver clear, solutions-focused client communications.
• Maintain rigorous data hygiene across Salesforce and our platform while systematically uncovering expansion and upsell opportunities to drive recurring account growth alongside Sales.
• Deliver high-touch client support and troubleshooting, rallying internal cross-functional teams to streamline deliverable timelines and ensure seamless execution.
• Synthesize front-line client feedback to inform product roadmaps, while translating real-world best practices into enablement resources that prepare Account Executives for pre-sales conversations.
• Partner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long-term.

What you'll need

• 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post-transaction execution.
• Exceptional project management capabilities and operational discipline, with the proven ability to structure complex deliverables and manage a broad, dynamic scope of responsibility.
• Highly analytical mindset with a strong command of data and reporting, capable of translating complex metrics into polished, reusable client-facing assets and frameworks.
• Polished verbal and written communication skills, with the executive presence required to confidently engage and align senior external stakeholders.
• Operational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms.

Nice to have

• Fluency in German.
• Foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.

What they offer

• Work on a mission that matters directing capital toward the world's most critical climate assets.
• Accelerated growth with opportunities to lead cross-functional initiatives.
• True ownership and autonomy to build better workflows, tools, and strategies.
• Fully offset your personal and professional carbon footprint from day one.