Customer Deployment Manager

Take Bliq customers from signed agreement to successful real-world deployment, and then grow the relationship from there. You will take over customers from the Account Executive, build the detailed deployment plan, coordinate execution across Bliq, manage the relationship with the customer, solve problems as they appear, and make sure both sides deliver what they committed to.

What you'll do

• Take ownership of business customers after LOI or contract signature and lead them through deployment
• Translate commercial agreements into detailed project plans with clear milestones, owners, dependencies, and deadlines
• Define the operating model together with the customer and internal teams, including vehicles, fleet operations, remote operations, supervision, dispatch, service requirements, and responsibilities
• Coordinate stakeholders across product, engineering, operations, sales, management, external partners, and the customer
• Keep complex deployment projects moving and identify blockers before they become launch delays
• Own customer communication throughout implementation and make sure expectations, decisions, and open issues are clear
• Work with local regulators, authorities, and relevant partners to ensure required permissions and operational conditions are in place
• Identify opportunities to expand accounts through additional vehicles, locations, use cases, or Bliq services

What you'll need

• At least 2 years of experience in a customer-facing role involving project delivery, account management, implementation, or a comparable environment
• Obsessed with the customer experience and take problems personally until they are solved
• Excellent project manager who can coordinate multiple stakeholders, dependencies, and deadlines without losing control of the details
• Communicate clearly with customers and internally, including when something has gone wrong or a difficult decision needs to be made
• Highly organized and reliable; once you own a project, people know it will keep moving
• Strong problem-solver who can create structure when the problem has never been solved before
• Can work professionally in German and English; additional European languages are a plus
• Based in Berlin and willing to travel regularly to customer deployments across Europe

Nice to have

• Experience with mobility, automotive, fleet operations, hardware, logistics, public transport, regulated industries, or physical technology

What they offer

• Deploy driverless vehicles with real customers in European markets
• Work across customers, technology, operations, regulation, and commercial strategy
• Work directly with the founders, Commercial Lead, and teams building the product
• Fast decisions, direct feedback, and no bureaucracy
• Strong compensation package with meaningful upside for performance