Customer Success Manager

As a Customer Success Manager, you'll be responsible for building long-term customer relationships, driving customer retention and expansion, and ensuring customers achieve maximum value from the product at a next-generation supply chain platform redefining how the industry sources, distributes, and finances materials.

What you'll do

• Be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us.
• Develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.
• Always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan.
• Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence.
• Where appropriate, network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development.

What you'll need

• Completed studies in Business Administration or a comparable qualification and have relevant professional experience.
• Familiar with B2B customer development – ideally in the customer success field – and tracking all customer needs.
• Used to working in a fast-paced, international environment and able to manage multiple projects and processes simultaneously.
• Experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g., DATEV), and (optional) logistics tools (e.g., TMS/TNT).
• Fluent German and English skills; French skills are a plus.

What they offer

• Fulfil a role with entrepreneurial freedom and take a pre-validated business model to the next level
• Join an experienced founding team of serial and 2nd-time founders
• Attractive base and bonus compensation program
• Collaborate with top-tier investors and angels as well as leading market experts