Customer Experience Analyst Internship

Support the post-sales customer journey for the DACH market, helping to improve customer experience, optimize operational processes, and contribute to increasing customer lifetime value.

What you'll do

• Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating customer lifetime value
• Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements
• Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence
• Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries
• Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps
• Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience

What you'll need

• Enrolled in a university or recently graduated and looking to gain work experience in a fast-paced, venture-backed environment (minimum 6 months)
• Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling
• Motivated and passionate about new ideas, with a creative, solution-oriented mindset
• Excellent analytical and communication skills in German and English
• C1 German is required for this role
• Hands-on and execution-driven, ready to shape outcomes in a fast-paced environment

What they offer

• Entrepreneurial freedom and take a pre-validated business model to the next level
• Experienced founding team of serial and 2nd-time founders
• Attractive base and bonus compensation program
• Collaborate with top-tier investors and angels as well as leading market experts