Customer Care Working Student

Support Yepoda's customers and community across email, chat, and social channels. Handle order-related requests, escalate recurring issues, and ensure every customer feels heard and well taken care of.

What you'll do

• Respond to customer inquiries across email, chat, and social channels in a timely, friendly, and on-brand tone, making sure every customer feels heard, valued, and well taken care of.
• Handle order-related requests (returns, exchanges, shipping issues, and general questions) via our helpdesk system, keeping response times fast and the ticket backlog low.
• Spot recurring issues or complaints and proactively escalate them.
• Handle all customer data and communication in line with GDPR and EU data protection standards.

What you'll need

• Currently studying, ideally in Communications, Business, Marketing, or a related field.
• Fluency in English is required, along with fluency in at least two of the following languages: French, German, Polish, Spanish, or Italian.
• Empathetic, detail-oriented, and enjoy communicating with customers of all backgrounds.
• Proactive and comfortable taking ownership of customer issues from first contact to resolution.

Nice to have

• Prior experience in customer service, community management, or another customer-facing role.
• Experience with helpdesk tools such as Gorgias (or similar support software).

What they offer

• Hybrid working with office in Berlin's Prenzlauer Berg, dog-friendly, with free drinks and snacks.
• Take on responsibility from day 1 with room for professional growth.
• Employee discount on Yepoda products.
• Urban Sports membership package.