Customer Care & Community Manager - Italian & Spanish

Be the first point of contact for Italian and Spanish-speaking customers, answering inquiries via email, social media, and other platforms. Deliver exceptional customer service while engaging with and nurturing the community on social media, creating a positive and inclusive environment.

What you'll do

• Be the first point of contact for Italian and Spanish-speaking customers, answering inquiries via email, social media, and other platforms.
• Deliver exceptional customer service, ensuring our customers feel valued and supported.
• Engage with and nurture our community on social media, creating a positive and inclusive environment.
• Work collaboratively with internal teams (operations, product, brand) to collect and share customer feedback and elaborate useful insights.

What you'll need

• Educational background in Media Management, Marketing, Communication, or related studies.
• Previous experience in customer service/customer facing roles.
• Fluency in Italian (C1/C2 level or equivalent), Spanish (B1/B2), and strong proficiency in English or vice versa.
• Outstanding written and verbal communication skills.
• Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (Gorgias).
• Passion for beauty, delivering great experiences, and community building.
• A collaborative team player who thrives in a fast-paced start-up environment.

Nice to have

• Previous experience collaborating in international and multicultural settings.
• Genuine interest in K-beauty and skincare, and comfort engaging with a young, digitally-native customer base.
• Basic awareness of data privacy / GDPR principles.

What they offer

• Hybrid working arrangement with a dog-friendly office in Berlin's Prenzlauer Berg.
• Take on responsibility from day 1, with room for professional growth and advancement.
• Employee discounts on Yepoda products.
• Urban Sports membership package.
• Free drinks and snacks in the office.