Senior IT Engineer

As a senior member of the internal IT team, you will be a trusted escalation point for complex technical issues and a proactive partner to teams across Spryker. You will support employees across their entire technology lifecycle, from onboarding and device provisioning through day-to-day support, role changes, and offboarding.

What you'll do

• Act as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through to resolution.
• Provide high-quality technical support across the company, balancing fast incident resolution with a thoughtful, service-oriented employee experience.
• Own and continuously improve onboarding, offboarding, access-change, device-provisioning, and asset-management processes.
• Administer and maintain macOS, Windows environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM.
• Manage identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access.
• Support the administration and reliable operation of SaaS tools such as Google Workspace, Atlassian, Slack, and other internal business applications.
• Maintain accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions.
• Use scripting, automation, API's, and AI-enabled approaches where they can make IT support more efficient, consistent, and scalable.

What you'll need

• 5+ years of experience in IT user support, workplace technology, endpoint engineering, or a similar internal IT role, ideally in a fast-paced technology or SaaS environment.
• Proven ability to resolve complex technical escalations across Apple and Windows hardware, macOS, Windows, networking, endpoint security, and access management.
• Hands-on experience managing laptops, mobile devices, and employee hardware through MDM, including provisioning, configuration, security controls, and lifecycle management.
• Experience administering identity and access services, including IdP, SSO, SAML, user and group management, permissions, and joiner-mover-leaver processes.
• Experience supporting SaaS tools such as Google Workspace, Atlassian, Hubspot, Slack, and comparable collaboration and productivity platforms.
• A calm, structured, and service-oriented problem-solver who communicates clearly, explains technical topics in plain language, and keeps people informed during incidents.
• Proactive, curious, and detail-oriented, with strong ownership, reliable follow-through, and a focus on documentation, data quality, and continuous improvement.
• Comfortable working independently and collaboratively in a fast-paced, international, hybrid environment.

Nice to have

• ITIL certification.
• German language skills.

What they offer

• Fully flexible hours and unlimited vacation days with generous office equipment allowance.
• Dedicated budget for self-learning tools, training, workshops, and language classes.
• Regular 360° feedback and personalized development plans.
• Work from anywhere in a hybrid, international environment.