Junior Card Operations Analyst

Process 2nd level escalation tickets relating to Card Issues, declines, CPD and other tickets under Card post, including Chargeback tickets if required.

What you'll do

• Process 2nd level escalation tickets relating to Card Issues, declines, CPD and other tickets under Card post.
• Process Chargeback tickets if required.
• Help achieve the team's OKR.
• Proactively reach out to stakeholders to identify their needs and quickly establish their priorities.
• Keep contact with stakeholders and deliver high quality results independently, support removing road blocks and manage escalations proactively.

What you'll need

• Bachelor's Degree in Business, Data Management, Statistics, Math, Economics, or related field preferred.
• Basic knowledge about Payments and Cards Schemes.
• Fluent command of English and German language communication skills.
• SQL familiarity preferred.

Nice to have

• First experience in relevant, Banking or FinTech Operations environment.
• Working knowledge of the Schemes' Disputes Resolution process.

What they offer

• Learning & development budget of €1000 per year and transparent growth framework.
• Competitive salary and variable remuneration program.
• 28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years.
• Home office budget, monthly meal allowance, Deutschland ticket subsidy.
• Opportunity to work abroad for up to 12 weeks per year.