Team Lead Fraud Operations

As the leader of the Fraud Operations function, you will be accountable for the day-to-day performance, quality, and scalability of the team protecting the banking and payments environment. You will lead a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment where speed and accuracy are equally critical.

What you'll do

• Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality.
• Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning.
• Act as the senior escalation point for complex, high-impact fraud cases and during peak periods, live incidents, and emerging attacks.
• Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.
• Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

What you'll need

• Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment.
• A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment.
• Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle.
• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure.
• Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus.
• Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering.
• Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements.
• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus.

What they offer

• Be part of one of the fastest-growing and most visible Fintech startups in Europe.
• Work with an international, diverse, and inclusive team.
• Latest hardware and tools, plus individual Education Budget.
• Flexible working and opportunity to work from abroad.
• Attractive compensation package with company pension scheme.
• German language classes, relocation support, and benefits including Urban Sports Club access.