Customer Service Associate

You act as a reliable first point of contact for customers and prospects, answering general inquiries via email and phone. You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.

What you'll do

• Answer general inquiries from customers and prospects via email and phone
• Resolve everyday customer inquiries efficiently
• Route complex questions to the right experts on our Level 2 team
• Capture and share valuable customer feedback to help identify areas for improvement in our product and internal processes
• Continuously expand your financial knowledge through internal training and self-motivated learning

What you'll need

• Completed commercial apprenticeship or initial practical experience in a customer-facing service role (career changers explicitly welcome)
• Strong affinity for digital products and basic interest in financial markets
• Passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues
• Reliable team player who can work independently and thrives in a dynamic, fast-paced environment
• Fluent in German and English

What they offer

• One year fixed-term position with potential for extension
• Latest hardware and tools
• In-house knowledge sharing and career development sessions with individual Education Budget
• Opportunity to work from abroad
• Attractive compensation package and company pension scheme
• Monthly 50% contribution towards Deutschland Jobticket, complimentary PRIME+ Broker subscription, and flexible sports activities with Urban Sports Club