Client Service Manager

You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone. You work closely with other departments to find quick, comprehensive solutions for more complex customer questions. This position is initially fixed-term for two years.

What you'll do

• Act as the primary and reliable point of contact for customers and prospects, handling inquiries via email and phone
• Work closely with other departments to find quick, comprehensive solutions for more complex customer questions
• Continuously expand your financial knowledge through internal training and self-motivated learning
• Leverage customer feedback to identify areas for improvement in both product and internal processes

What you'll need

• A degree in Business Administration, Economics, or a related field, or completion of a relevant commercial apprenticeship (ideally in banking)
• At least one year of relevant practical experience within the banking, FinTech, or broader financial services sector
• Highly experienced in supporting customers via phone, email, and/or in person
• An affinity for capital market products and digital solutions
• Genuine passion for customer service with strong ownership of customer experience
• Reliable team player who works independently and thrives in a dynamic, fast-paced environment
• Fluent in German and English

What they offer

• Latest hardware and tools
• In-house knowledge sharing and career development sessions with individual Education Budget
• Opportunity to work from abroad
• Attractive compensation package and company pension scheme
• Monthly 50% contribution for Deutschland Jobticket
• Complimentary Scalable Capital PRIME+ Broker subscription