Junior CS Agent - German Speaking

Join our Customer Service team at Raisin as a Junior Customer Service Agent and support German-speaking customers with a first-class experience. Our 1st level team supports customers mainly inbound by phone and email with all matters relating to our financial products.

What you'll do

• Quickly become an expert in our products and processes; you are the primary contact person for our customers.
• With your strong communication skills, you will independently handle customer inquiries by phone and in writing.
• You work closely with colleagues from Customer Service as well as other Raisin departments and stakeholders.
• You inspire with your friendly manner, ensuring our customers feel they are in good hands, which directly contributes to overall customer satisfaction.
• You professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
• You contribute to making the use of our platform a positive customer experience.

What you'll need

• You speak German at a C2 level (both written and spoken) and are fluent in English.
• Professional experience in customer service or customer support is desirable, regardless of the industry.
• Strong communication skills, a solution- and results-oriented approach, and good judgment.
• You enjoy dealing with people and are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
• You are interested in complex topics, modern finance, and capital markets.
• You are located in Berlin.
• You have solid IT skills (office tools).

What they offer

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• Company pension scheme (Betriebliche Altersvorsorge) supported with 20%.
• Urban Sports Club membership subsidized with €20+ per month.
• Deutschland Ticket subsidized with €25 per month.
• Office snacks, fresh fruit and drinks provided.