IT Program Manager

You'll own the vendor and contract landscape, steer the Tech Operations budget, and lead the company-wide platform migrations and consolidations that come a few times a year. You'll report to the CISO and work closely with our Tech Operations engineers and Information Security team, alongside Legal, People Ops and FP&A, across a technology estate spanning 350 people and five offices.

What you'll do

• Own vendor and contract negotiations across Moss's SaaS, tooling, infrastructure and connectivity providers, running competitive evaluations to build commercial leverage and maintaining the renewal calendar and contract repository
• Plan and steer the Tech Operations budget, creating cost transparency per team and driving licence right-sizing, optimisation and consolidation across the tool estate
• Partner with teams across Moss to understand how tools are actually used, matching licence tiers to real usage and deciding which overlapping tools to keep based on what genuinely serves people, not just cost
• Drive down the number of tools Moss runs by finding shadow IT, bringing it into the process or consolidating it, and owning retirement work together with Information Security
• Lead company-wide technology migrations and retirements end to end, from business case and migration plan through cutover, communication and training
• Bring structure to how work reaches Tech Operations, building a clear intake process and owning the KPIs and monthly management reporting for the domain

What you'll need

• Several years of experience in IT vendor management, procurement, sourcing, tech operations or IT service management, ideally gained in a scaling company
• Proven experience negotiating with vendors and providers, including on service levels and cost
• Experience leading at least one company-wide tool migration or consolidation end to end, including decommissioning the old system
• A hands-on IT background, enough to keep essential services running from documented runbooks in an emergency
• AI is core to how we work. We expect someone with an "AI Driver" toolkit: measurable, real-workflow AI use with concrete before/after impact, ideally including built automations or agents (n8n, Claude skills, or similar).

Nice to have

• German at C1 or above
• Prior experience in a regulated environment (financial services, payments or e-money)
• Exposure to ISO 27001, SOC 2 or DORA, or an ITIL/IAITAM qualification

What they offer

• Top-of-market compensation package, including equity
• 20 days "work from abroad"
• 600 EUR/GBP Learning & Development Budget
• Vibrant offices with weekly breakfasts and Friday demos
• Local benefits across five European offices