Customer Experience Associate

About the role

Customer Support Specialist role designed for entry-level candidates who want to build a strong foundation in customer operations within a fast-growing FinTech. This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.

What you'll do

• Act as a key operational contact for German customers, handling inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
• Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice.
• Think beyond scripts and connect different pieces of information. You'll be trained to approach complex situations with curiosity and structure, identifying root causes, assessing potential risks, and escalating where needed.
• Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
• Get hands-on with tools and systems. You'll learn how strong processes, clean data, and operational excellence directly improve customer experience and actively contribute ideas to make things better.

What you'll need

• Bachelor's degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
• Native-level German (C2) and strong English skills (min. C1)
• Strong interest in FinTech, financial processes, or operational excellence
• Proactive, hands-on mindset and willingness to take ownership
• Strong communicator, analytical, detail-oriented, and structured in approach
• Resilient and comfortable in a fast-paced environment

Nice to have

• Dutch language skills

What they offer

• Top-of-market compensation package, including equity
• 20 days "work from abroad"
• 600 EUR Learning & Development Budget
• Clear career path (Junior → Mid → Senior Specialist)
• Internal mobility across CSM, Operations, Commercial or Compliance