ICT Outsourcing Manager

As ICT Outsourcing Manager, you strengthen how lemon.markets manages and governs external technology services, outsourcing arrangements, and third-party risk in a regulated environment. Over the next 6–12 months, your main focus will be to professionalise and stabilise our third-party management setup across external providers, tied agents, and intra-group outsourcing relationships.

What you'll do

• Act as the first line competence centre for ICT outsourcing and third-party governance topics, working across Technology, Compliance, Operations, business owners, and external partners to ensure risks and responsibilities are transparent and well managed.
• Own the operational execution of our ICT third-party and outsourcing governance framework across external providers, tied agents, and intra-group outsourcing arrangements, so that key relationships are assessed, documented, and monitored in line with regulatory expectations.
• Drive risk assessments, due diligence processes, and recurring reviews for new and existing third parties, coordinating relevant stakeholders and turning findings into clear actions, decisions, and follow-ups.
• Maintain and improve the outsourcing register, governance documentation, and supporting evidence base, creating the level of clarity and traceability needed for internal stakeholders, auditors, regulators, and partners.
• Prepare, structure, and run governance and review routines, including reporting, meeting preparation, escalation tracking, and action follow-up, to make third-party oversight more consistent, measurable, and decision-useful.
• Identify and advance process improvements, standardisation opportunities, and selective AI-supported automation in recurring third-party management workflows.

What you'll need

• Hands-on experience in ICT outsourcing, third-party management, vendor risk, IT governance, compliance-related operations, or a similar function in a regulated environment.
• Solid understanding of how external providers and outsourcing relationships are governed, documented, and monitored from a risk and compliance perspective.
• Comfort working with risk assessments, service levels, control evidence, recurring reporting, and cross-functional governance routines.
• Enough technical affinity to understand IT services, security-related topics, incidents, and operational dependencies without needing to be a security engineer.
• Highly structured and reliable work style, with strong follow-up discipline, good judgment, and the ability to keep multiple stakeholders aligned.
• Confident communication in German and English.

What they offer

• Competitive salary based on your experience and value-add.
• Flexible working hours with core collaboration hours 12:00–16:00.
• Hybrid work from anywhere in Germany; 4+ days/month on-site in Berlin office.
• Regular mentorship, stretch opportunities, and annual learning budget.
• Deutschlandticket sponsorship and 50% off Beatvest financial education.
• Workation: up to 10 consecutive days and 60 days per year in the EU.