Client Delivery Lead

You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects, either migrating onto our Kraken platform or managing long term technology requirements.

What you'll do

• Manage the relationship with client counterparts (often product owners and business owners)
• Be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Serve as the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triage incoming requests and communicate client priorities internally
• Summarise and articulate client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
• Support the engineering team to deliver product features
• Challenge the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

What you'll need

• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding

Nice to have

• Consulting experience
• Fluent English + German
• Previous experience in billing and energy