Junior Fintech Operations Manager

You run the operational processes that keep a growing fintech working. Every product a client sees and every go-live passes through your hands, you keep quality high for existing clients, and step into customer service and project improvement projects where needed.

What you'll do

• Work with brand partners to track sign-offs and approvals, maintain the catalog data that connects partners to clients, and configure products in the internal platform
• Run go-lives together with relevant client partners, own the launch checklist, coordinate international product testing with external agencies, and confirm everything works before the client goes live
• Keep improving client catalogs by adding new brands after go-live
• Check and maintain catalogs, terms and conditions, and platform configurations to ensure product and data quality
• Handle a small volume of B2B support cases as they come in to improve the product and prevent future issues
• Become a key user of AI-supported processes and build and share new workflows with the wider team

What you'll need

• Early in your career, a recent graduate or with a first working experience behind you
• Structured and detail-oriented
• Communicate clearly with many touchpoints across the team
• Comfortable with new tools and spreadsheets, and able to create structure and set defined processes when things get messy
• Based in Berlin or ready to relocate

Nice to have

• Interest in fintech, payments, or gift cards
• Hands-on experience with AI tools
• QA or process-improvement experience from a previous role, internship, or project
• German language skills

What they offer

• Real ownership from day one and a direct line to the founders
• High-exposure, high-learning role across all operations with close collaboration with Supplier and Sales teams
• Work from a central Berlin co-working space
• Room to grow into specialist or generalist operations roles as the company scales