Junior Operations associate

A customer support role on our operations team using our messaging platform to answer questions through text and schedule calls. You'll build insurance knowledge from seasoned team members by watching calls, sending messages with support, and practicing before taking customer calls and messages. Your role comprises speaking with customers via email and video call, plus data entry tasks.

What you'll do

• Answer customer queries by chat and phone, within clear guidelines
• Complete manual tasks: policy purchases, cancellations, claims submissions, following documented steps
• Flag anything unclear or unusual to a senior teammate early
• Respond to customers within one working day, and urgent requests within one hour during working hours
• Support several insurance verticals
• Build your product and insurance knowledge over time

What you'll need

• Careful and detail-oriented when completing repetitive tasks
• Comfortable following instructions and established processes in day-to-day operations
• Strong customer service instincts
• Know when something needs a second pair of eyes, and ask for it
• Fluent in Business English
• Very good interpersonal and communication skills

Nice to have

• Experience in customer support and/or insurance
• Fluency in German and/or Spanish, with the ability to communicate clearly in a professional context
• Personal experience as an expat living in a country away from home

What they offer

• Work for a Berlin-based company remotely or in person with company dinners and retreats
• Small team, flat hierarchy, and mission-driven environment
• €1,200 annual learning budget for books, conferences, classes
• €500 office furnishing budget for home office setup
• Company equipment including MacBook and Monitor
• One-year fixed-term role with clear playbooks and ownership of cases