Field Engineer / FDE

Work closely with customers to help them successfully implement and use Duna's product. Act as the technical point of contact for integrations, onboarding, and product rollouts.

What you'll do

• Work closely with customers to help them successfully implement and use Duna's product
• Act as the technical point of contact for integrations, onboarding, and product rollouts
• Technically scope requirements early in the implementation process
• Troubleshoot implementation issues and guide customers toward scalable solutions
• Collaborate closely with product, engineering, and growth to improve implementation flows and customer experience
• Help shape how Duna works with customers by improving documentation, tooling, and processes

What you'll need

• Comfortable working at the intersection of technology, product, and customers
• Clear communicator who enjoys explaining complex ideas in simple, human terms
• Strong problem solver who stays calm in ambiguous or fast-moving situations
• Systems thinker — you understand how customer decisions impact the product and vice versa

Nice to have

• Familiarity with modern web technologies or technical integrations
• Experience with Node.js, TypeScript, React, or similar modern web stacks