Customer Success Manager

About the role

As Customer Success Manager, you will own a portfolio of customers from onboarding through adoption, renewal, and growth. You will work closely with Product, Engineering and Sales while directly engaging with customer stakeholders across multiple industries and geographies. Your goal is to help customers realize value from Buddywise, build long-term partnerships, and support the successful expansion of Buddywise across their operations.

What you'll do

• Own a portfolio of customers from onboarding through ongoing success, adoption, renewal, and growth.
• Act as the main point of contact for customers, building trusted relationships and ensuring they achieve value from Buddywise.
• Drive onboarding, customer projects, and follow-up actions across Product, Engineering, Finance, and Sales.
• Monitor customer health, identify risks and opportunities early, remove blockers, and keep customers informed and aligned.
• Partner with Sales on renewals and expansion opportunities, helping customers scale Buddywise across additional sites and use cases.
• Gather customer feedback and help improve how we deliver Customer Success as we grow, including processes, documentation, and ways of working.

What you'll need

• Experience in Customer Success, Account Management, Customer Operations, Consulting, Implementation, or a similar customer-facing role.
• Strong customer orientation, with the ability to build trusted relationships and understand customer needs, goals, and challenges.
• Ability to drive customer adoption, value realization, retention, and growth through proactive engagement and problem solving.
• Strong organizational and project management skills, with the ability to manage multiple customers and priorities simultaneously.
• Excellent written and verbal communication skills.
• Comfortable working in ambiguity and creating structure where it doesn't yet exist.
• Ability to coordinate and influence cross-functional teams to achieve customer outcomes.

Nice to have

• Experience working with industrial, manufacturing, construction, logistics, or safety-focused customers.
• Experience in B2B SaaS.
• Experience leading onboarding, implementation, or customer projects.
• Familiarity with CRM systems and customer success tooling.
• Professional working proficiency in one or more European languages.