Customer Success Manager

About the role

You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us. You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.

What you'll do

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
• You will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

What you'll need

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
• In addition to fluent German, you also have fluent English skills, French skills are a plus

What they offer

• A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level
• An experienced founding team (three companies, 2 exits)
• A future-proof job with an attractive salary as well as performance-related bonus payments
• Collaboration with top tier investors and leading market experts
• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations