Customer Success Manager

You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us. You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.

What you'll do

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
• You will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

What you'll need

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
• In addition to fluent German, you also have fluent English skills, French skills are a plus

What they offer

• A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level
• An experienced founding team (three companies, 2 exits)
• A future-proof job with an attractive salary as well as performance-related bonus payments
• Collaboration with top tier investors and leading market experts
• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations