Customer Experience Analyst Internship

Dive in as the strategic force behind our post-sales customer journey, transforming satisfaction into a powerful engine for growth. As a key player in a nimble, high-impact team, you'll own the customer experience for the DACH market, shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion.

What you'll do

• Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating their lifetime value.
• Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements.
• Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence.
• Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small.
• Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps.
• Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience.

What you'll need

• You are enrolled in a university or have recently graduated and you are looking to gain work experience in a fast paced venture backed environment (minimum 6 months).
• Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling.
• You are motivated and passionate about new ideas and possess a creative solution oriented mindset.
• Excellent analytical and communication skills in German and English. C1 German is required for this role.