Senior Product Manager Operations (MarTech & Automation)

We are looking for a Senior Product Manager for our Growth Operations team to build and scale the marketing technology and automation layer powering Urban Sports Club's B2C growth. This role sits at the intersection of CRM, marketing technology, and data activation, with a primary focus on enabling and scaling our CRM infrastructure while extending its impact across paid acquisition, product, and partnerships.

What you'll do

• You own the CRM infrastructure, optimizing Braze for scalability, lifecycle automation, and personalization
• You build and scale automated CRM and marketing workflows to improve efficiency and reduce manual effort
• You activate customer data by partnering with Segment to enable real-time audiences and data-driven growth use cases
• You extend CRM audiences across paid marketing channels to drive retargeting, suppression, and lookalike strategies
• You manage and integrate the MarTech stack, establishing best practices, governance, and scalable processes
• You drive AI adoption by implementing use cases that enhance CRM, content creation, workflows, and personalization
• You collaborate with growth, product, and partnership teams to deliver impactful, cross-channel customer activation

What you'll need

• 4–7+ years of experience in MarTech, CRM Operations, or Marketing Operations
• Hands-on experience with Braze, Segment, or similar CRM and customer data platforms
• Strong understanding of CRM systems, marketing automation, and lifecycle marketing
• Experience working with marketing data, audience segmentation, and customer activation
• Solid technical foundation, including APIs, integrations, and data flows
• Problem-solving mindset with a focus on scalability, efficiency, and process optimization
• Passion for applying AI to improve marketing workflows, automation, and personalization

What they offer

• Free Urban Sports Club L Pro Membership plus Friends and Family Discount
• Hybrid work setup with up to 120 days remote within EU, UK, and Switzerland, plus 30 days outside EU
• 30 days paid vacation annually, plus two additional days for volunteering
• Annual €1,000 budget for professional development and language classes
• Complimentary access to mental health provider Open Up
• Regular team and company events with wellness initiatives