Lead Product Manager - Customer Due Diligence

As Product Lead for Customer Due Diligence, you will own the end to end product vision and strategy across four critical domain streams: automated data collection, AI-powered KYC operations, risk-based Enhanced Due Diligence, and the ongoing Customer Identity Lifecycle. Working at the intersection of applied AI, financial crime regulations, and core product UX, you will lead the teams' shipping capabilities that keep N26 fully compliant across Europe.

What you'll do

• Own a capability area: Take full product ownership of a defined slice of the programme, including its roadmap, delivery and outcomes.
• Ground everything in evidence: Lead discovery on regulatory requirements and conversion rates; building problem statements from data, client voice and operational data rather than assumption.
• Understand the regulatory landscape: Especially with new regulations such as AMLA, understand what is needed and build a roadmap to achieve what's absolutely necessary to stay compliant.
• Own your numbers: Instrument your area with key metrics and counter-metrics that prove prioritisation decisions.
• Work the interfaces: Collaborate with operations, MLROs, and peer product teams so that what you ship solves real problems.
• Build for a regulated bank: Design compliance, auditability and client protection into every capability from the start.
• Manage product & business managers: Oversee a small team of PMs and Business & Steering Managers, owning their product roadmaps & strategies while growing and mentoring the team.

What you'll need

• 6+ years in product management, including 2+ years in a product leadership role with at least one shipped product or major capability owned end-to-end, with proven track record of managing and mentoring PMs & Business Managers.
• Deep experience operating within regulated fintech or banking environments, with direct domain exposure to KYC, AML, Enhanced Due Diligence, or identity lifecycle systems.
• Demonstrated capability delivering in-house automation, internal operational tools, or applied AI/ML workflows that streamline complex operations while minimizing customer friction.
• Proven ability to partner directly with MLROs, Compliance teams, Legal, and auditors: translating evolving regulatory frameworks into scalable product roadmaps.
• High analytical rigor with track record of instrumenting complex metric ecosystems to defend strategic decisions.
• Exceptional written and verbal communication skills in English, with versatility to influence executive leadership and align cross-functional stakeholders.

Nice to have

• Hands-on experience scaling in-house verification workflows or identity orchestration systems across multiple European markets.
• Background in operational process optimization and AI-driven case management tooling.

What they offer

• Competitive personal development budget, work from home budget, fitness & wellness discounts, language apps and public transportation.
• Premium N26 subscription for you and discounts for friends and family.
• Additional day of annual leave for each year of service.
• High degree of autonomy, access to cutting edge technologies, and relocation package with visa support.