UX Researcher, Programs & Operations

UX Research Programs & Operations owns the infrastructure behind research work: knowledge management, recruitment, tooling, and governance. This role sits at the center of that function, building the programs and AI-assisted workflows that let the wider research practice scale without sacrificing quality.

What you'll do

• Design and maintain the systems, tools, and programs that help researchers and cross-functional partners turn evidence into decisions at scale, covering knowledge management, recruitment, self-serve research, tooling, and governance.
• Spot and build AI-powered workflows that speed up the research and design process, from intake and participant recruitment through synthesis, rollout and activation.
• Work confidently with senior stakeholders on feasibility and trade-offs, turning research into decision-ready outputs. Build sticky artifacts (concept visuals, posters, prototypes, one-pagers) that make ideas land.
• Help run team meetings, discovery workshops or related forums that surface operational gaps early, size up resourcing needs, and inform the team's roadmap.
• Advise stakeholders on the appropriate processes or tools for their specific problem and help new teams adopt these systems.
• Take ownership of ongoing research tool screening, vendor onboarding, security assessment, negotiations, access management and org-wide trainings.

What you'll need

• 5+ years of experience in UX Research, UX Strategy, or UX Program Management in a tech organization, including exposure to research-specific operations.
• A track record of building research systems and user panels that hold up at scale without compromising quality.
• Refined operational know-how across qualitative and quantitative research methods and choosing the right level of rigor for the situation.
• A history of shifting major program-related decisions at the senior stakeholder level through communication program innovation.
• Skill in independently visualizing direction through sketches, prototypes, service blueprints, or AI-assisted outputs, paired with a clear point of view on how AI should reshape research workflows.
• Familiarity with research ethics, accessibility frameworks, customer relationship (CRM), consent (NDAs), and related policies (GDPR, e-privacy, DSA, WCAG, etc.)
• Solid business judgment and able to tie research to trade-offs and commercial impact.
• Sound experience in vendor management, budget tracking and negotiations.

Nice to have

• Experience designing or facilitating cross-functional communication programs and events at scale.
• A sound understanding of the current research vendor and tooling landscape and a track record of negotiation wins.
• Background in building or deploying AI agents for operational use cases (e.g., recruitment pipelines, repository and synthesis tools).

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere 30 days per year; hybrid with three days in-office (Mon, Tue, Thu) and two optional remote days
• Quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Health and wellness benefits
• Discounts on GetYourGuide activities and language reimbursement program