Operations Manager for Altersvorsorgedepot

About the role

As Upvest enters the next stage of growth, we are looking for an exceptional Pensions Operations Manager. You will deep-dive into the AVD (Altersvorsorgedepot) framework and own the operational end-to-end process of this core business priority.

What you'll do

• Build and manage Upvest's pensions processes in regards to transfers, contribution management, bonus applications and edgecase-handling
• Scale and lead the pensions operations team by building, mentoring, and managing team members as business growth and volume requirements evolve
• Act as a subject matter expert, responsible for setting up Upvest's german pension products, train staff and contribute in the daily tasks
• Build relationships with the operational teams of our clients and assist them in supporting their end-users with pension related queries
• Optimise workflows and contribute to the implementation of automation and AI to define our pension experience
• Design operational improvements whilst ensuring compliance with regulations and internal policies, addressing potential risks to support reliable and secure operations
• Collaborate with Product, Engineering, Compliance, Treasury and other teams to support efficient processes and address challenges as they arise
• Monitor key metrics providing insights to support business decisions and improve performance

What you'll need

• Deep understanding of market rules and existing pension products in the German market
• Understanding of relevant regulatory frameworks and data exchange with ZFA
• Strong investigative and analytical skills; ability to identify and solve errors
• Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders
• Ability to work under pressure and meet deadlines
• German native fluent in English - both written and verbal
• Ability to work independently as well as a part of a team

Nice to have

• Experience in data analysis and process automation using data visualization tools, SQL, Python, or similar
• Several years of relevant work experience with Riesterrente (former german pension product)

What they offer

• 30 days of annual leave, sports benefits, and up to 183 days remote abroad per year
• One-month fully paid sabbatical (UpRest) after every 4 years at Upvest
• Personal development budget with freedom to decide how to use it
• Flexible work from Berlin, London, or Tallinn hubs, hybrid or remote across Europe
• Competitive, above-market salary and participation in employee equity program