IT Support Engineer

As System Administrator / IT Support Engineer within the Corporate IT team, you'll be the person Berlin-based Taxfixers turn to when their laptop won't cooperate, their access needs sorting, or their first day needs to feel effortless. You'll own day-to-day IT support end to end — from resolving tickets with care and speed, to making sure every new joiner has a working laptop and the right access waiting for them on day one.

What you'll do

• Resolve day-to-day IT support tickets independently, keeping response quality high and at least 90% of tickets within SLA.
• Own the full Berlin onboarding and offboarding journey, making sure every new joiner has hardware and account access ready on day one.
• Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward.
• Grow our self-service knowledge base with clear, practical guides that help people solve common issues themselves.
• Plan ahead on IT procurement together with the wider IT team, so new hires and existing employees never wait on missing equipment.
• Keep the Berlin office in the loop with a regular update on IT changes, known issues, and best practices.
• Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardisation.

What you'll need

• 2–3 years of experience in IT support, service desk, workplace technology, or systems administration.
• You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background.
• You're comfortable working through ambiguous problems independently — asking the right questions, digging into root causes, and knowing when to bring in someone else.
• Around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues.
• Familiar with SaaS tools like Google Workspace, Slack, or Notion and practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud.
• You think beyond the fix and turn recurring issues into documented processes or better guides, using user feedback to improve support.

Nice to have

• Experience helping structure onboarding at scale in a growing company.
• Comfort using light scripting or no-code automation to cut down on manual work.
• Experience supporting remote or hybrid teams and German language skills.
• Familiarity with GenAI tools and excitement about automating workflows.

What they offer

• Free mental health coaching sessions and yoga.
• Monthly allowance for services, flexible and rollover.
• Employee stock options for all employees.
• 30 annual vacation days and flexible working hours.
• Generous learning budget and internal L&D guidance.
• Work from abroad up to six weeks per year.