Forward Deployed Engineer (Ops)

Taktile is looking for a Forward Deployed Engineer (Ops) to assist customers in resolving the technical challenges they encounter after their initial onboarding. You'll work closely with Taktile's Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

What you'll do

• Develop a deep understanding of the Taktile platform and the value it can unlock for our customers.
• Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning.
• Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
• Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
• Build strong relationships with Taktile's core users within customer teams.

What you'll need

• 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.
• Familiar with AI concepts including prompt engineering, large language models, and AI Agents.
• Collaborate effectively with peers across Engineering, Product, and Customer Success.
• Strong knowledge of APIs and data formats such as JSON and XML.
• Proficient in Python and SQL.
• Strong analytical skills and a hands-on mentality.
• Clear English communication with a wide range of customer profiles (engineers, business analysts, risk managers).
• Open to a hybrid work model and can work from our NYC office at least three days per week.

Nice to have

• Proven ability to navigate, query, and interpret complex systems and application logs.
• Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• Ability to work flexibly, with a willingness to occasionally work outside of standard business hours.
• Fluency in Portuguese (to support our Brazil clients).

What they offer

• Top-of-market equity and cash compensation package.
• Self-development budget for conferences, books, and classes.
• Equipment of your choice including meaningful home office set-up.
• Deep expertise development in prompt engineering and agentic AI architectures.
• Flat hierarchy with direct access to founding team members.