Client Service Manager

You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone. You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.

What you'll do

• Act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone
• Work closely with other departments to find quick, comprehensive solutions for more complex customer questions
• Continuously expand your financial knowledge through internal training and self-motivated learning
• Leverage customer feedback to identify areas for improvement in both our product and internal processes

What you'll need

• A degree in Business Administration, Economics, or a related field, or completed relevant commercial apprenticeship (ideally in banking)
• At least one year of relevant practical experience within the banking, FinTech, or broader financial services sector
• Highly experienced in supporting customers via phone, email, and/or in person
• Affinity for capital market products and digital solutions
• Genuine passion for customer service with strong ownership of the customer experience
• Reliable team player who works independently and thrives in a dynamic, fast-paced environment
• Fluent in German and English

What they offer

• Part of one of the fastest-growing and most visible Fintech startups in Europe
• Latest hardware and tools
• In-house knowledge sharing and career development sessions with individual Education Budget
• Opportunity to work from abroad
• Attractive compensation package and company pension scheme
• Monthly 50% contribution to Deutschland Jobticket, complimentary PRIME+ Broker subscription, and flexible sports activities with Urban Sports Club