Client Service Manager - Italian speaking

About the role

You act as the primary and reliable point of contact for existing Italian-speaking customers and prospects, handling inquiries via email and phone. This position is initially fixed-term for two years.

What you'll do

• Act as the primary and reliable point of contact for our existing Italian-speaking customers and prospects, handling inquiries via email and phone.
• Work closely with other departments to find quick, comprehensive solutions for more complex customer questions.
• Continuously expand your financial knowledge through internal training and self-motivated learning.
• Leverage customer feedback to identify areas for improvement in both our product and internal processes.

What you'll need

• A degree in Business Administration, Economics, or a related field, or completion of a relevant commercial apprenticeship (ideally in banking).
• At least one year of relevant practical experience within the banking, FinTech, or broader financial services sector.
• Highly experienced in supporting customers via phone, email, and/or in person.
• An affinity for capital market products and digital solutions.
• Fluency in Italian and English (both written and spoken).
• A reliable team player who can work independently and thrives in a dynamic, fast-paced environment.

Nice to have

• German language skills.

What they offer

• Latest hardware and tools.
• In-house knowledge sharing and career development sessions with individual Education Budget.
• Free German language classes.
• International relocation support and opportunity to work from abroad.
• Attractive compensation package and company pension scheme.
• Complimentary subscription of Scalable Capital's PRIME+ Broker and flexible sports activities with Urban Sports Club.