Client Service Associate

You act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone. You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.

What you'll do

• Answer general inquiries from customers and prospects via email and phone
• Resolve everyday customer inquiries efficiently and route complex questions to Level 2 experts
• Capture and share valuable customer feedback to help identify areas for improvement in product and internal processes
• Continuously expand your financial knowledge through internal training and self-motivated learning

What you'll need

• Completed commercial apprenticeship or initial practical experience in a customer-facing service role (career changers explicitly welcome)
• Strong affinity for digital products and basic interest in financial markets
• Passionate about delivering a positive customer experience and finding quick, helpful solutions
• Reliable team player who can work independently and thrive in a dynamic, fast-paced environment
• Fluent in German and English

What they offer

• Latest hardware and tools
• Individual Education Budget and in-house knowledge sharing sessions
• Opportunity to work from abroad
• Attractive compensation package and company pension scheme
• 50% monthly contribution for Deutschland Jobticket
• Complimentary Scalable Capital PRIME+ Broker subscription