Operations Management Intern – Italy

Operations Management Intern supporting a fast-growing renewable energy startup. You'll translate customer feedback into product insights, collaborate on key initiatives, and be the technical contact for German customers while gaining hands-on experience across sales, product, and customer success.

What you'll do

• Translate customer feedback into actionable product insights and help shape new features.
• Collaborate with the Co-Founders and Head of Account Management on ad hoc initiatives (e.g. trade shows, internal product testing, competitor benchmarking).
• Assist with drafting product specifications and feature requests based on real customer use cases.
• Set up and configure customer accounts tailored to their business needs.
• Be the go-to technical contact for German customers via support chat, WhatsApp, or email.
• Join customer calls alongside Account Managers to provide product expertise and ensure smooth onboarding.
• Provide administrative support, maintaining customer records and tracking key engagement metrics.

What you'll need

• Currently in the final year of a top engineering or business school, or taking a gap year from one.
• Structured, proactive, and eager to learn in a fast-paced environment.
• Strong interest in customer success, sales, and customer engagement.
• C2 Italian proficiency.
• Available for at least 5 month internship in Berlin office.

Nice to have

• Previous experience in SaaS, startups, or customer-facing roles.

What they offer

• Hands-on experience in different areas of sales and customer success.
• Real ownership and responsibility from day one.
• Gym membership, coffee and drinks, team events, MacBook.
• Vibrant, collaborative office culture in beautiful Berlin office near Hackescher Markt.