Junior Customer Marketing Manager

About the role

The Raisin CRM team drives multi-channel marketing communications across 10+ European markets. You will plan high-impact customer events while supporting the wider team with targeted CRM campaigns, bridging the gap between customer engagement and retention.

What you'll do

• Plan, organize, and execute exclusive physical and virtual customer events in collaboration with B2C teams.
• Manage all event logistics, including venue sourcing, vendor management, invitee lists, and on-site or digital execution.
• Analyze event success by gathering participant feedback and tracking key performance indicators (KPIs).
• Support customer loyalty programs by managing incentives and communicating available perks via CRM channels.
• Coordinate premium rewards for top-tier customers by collaborating with internal stakeholders and external partners.
• Deploy CRM campaigns by setting up, testing, and launching email, push notification, weblayer, and in-app messages.

What you'll need

• Advanced German (C1-C2 level) with excellent written and verbal communication skills, and fluency in English.
• Proven experience organizing events (e.g., virtual webinars, exclusive workshops, or physical gatherings), including managing invitations, logistics, and timelines.
• Strong project management skills to successfully balance demanding event timelines alongside ad-hoc CRM tasks.
• Proactive mindset and technical aptitude to quickly learn complex CRM tools, build emails, and design automated communication flows.
• Ideally 1–2 years of experience in a marketing role, preferably with a focus on CRM, email marketing, or customer retention.

Nice to have

• Experience working within fintech, banking, tech, or a marketplace environment.
• Additional language skills in Polish, Finnish, Dutch, Spanish, or Italian.

What they offer

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• Company pension scheme (Betriebliche Altersvorsorge) with 20% support.
• Urban Sports Club membership subsidized with €20+ per month.
• Deutschland Ticket subsidized with €25 per month.
• JobRad bike leasing with Raisin covering monthly insurance costs.