Staff/Principal Product Manager, Infrastructure Platform

About the role

The Infrastructure Platform team owns the foundation that every other engineering team at Parloa builds on: cloud infrastructure, provisioning and orchestration, CI/CD, and the runtime environments that our AI agents execute in. We are looking for a Staff or Principal Product Manager to own the product management for this team. This is one of the most technical product roles at Parloa, shaping the architecture-adjacent product strategy for a platform whose "customers" are largely internal engineering teams and the most demanding enterprise security, compliance, and infrastructure stakeholders.

What you'll do

• Own the Infrastructure Platform product strategy and roadmap: translating reliability, isolation, data-residency, and multi-cloud goals into a sequenced, outcomes-driven plan that engineering can execute against.
• Be the voice of internal and enterprise customers: your primary users are Parloa engineering teams and your most demanding external stakeholders are enterprise CISOs, CIOs, and infrastructure leaders with strict compliance and sovereignty requirements.
• Drive discovery and write the PRDs that frame outcomes without over-prescribing implementation, then partner with engineering leads and architects to pressure-test feasibility and trade-offs.
• Own the hard prioritization calls: balancing near-term delivery milestones against longer-term architecture evolution.
• Define and track the metrics that matter for a platform: availability and SLA attainment, provisioning lead time, deployment frequency, change-failure rate, adoption by internal teams, and developer satisfaction.
• Align a broad, technical stakeholder set: Engineering, Architecture, Security, Legal/Compliance, and customer-facing teams.
• Connect the platform to revenue: articulate how infrastructure capabilities unlock enterprise deals, new regions, and expansion.

What you'll need

• 7+ years of combined engineering and product experience for Staff (L4); 10+ years with demonstrated product leadership for Principal (L5). Prior experience as an Engineering Manager, Tech Lead, or senior/staff engineer is strongly preferred.
• Deep infrastructure fluency: hands-on familiarity with cloud platforms (Azure, AWS, and/or GCP), Kubernetes, infrastructure-as-code, CI/CD, networking, identity/auth, and observability.
• Platform product judgment: you understand the difference between building a feature and building a platform capability.
• Comfort with ambiguity and complexity: you can take an under-defined, multi-team initiative with competing constraints and bring clarity, sequencing, and momentum.
• Strong product fundamentals: discovery, roadmapping, writing crisp PRDs and narratives, defining measurable success criteria, and running a disciplined delivery process with engineering.
• Stakeholder leadership and influence without authority: a track record of aligning engineering, security, and business stakeholders around a shared technical direction.
• Excellent written and verbal communication tailored to audiences of varying technical depth.
• An ownership mindset and bias for action.

Nice to have

• Direct experience with enterprise data residency, sovereignty, or compliance requirements.
• Familiarity with multi-cloud or hybrid/on-premises delivery.
• Experience building internal developer platforms and applying Team Topologies / platform-as-a-product thinking.
• Background in B2B SaaS infrastructure, cloud, or developer-tools companies.
• Exposure to AI/ML platform or runtime infrastructure.