Lead Product Manager - Conversational Banking

You will own one of the highest-value capability areas within Conversational Banking end to end — from discovery through delivery to measured resolution outcomes. You will work at the intersection of applied AI, banking operations and regulation, shipping capabilities that millions of clients across Europe use.

What you'll do

• Own a capability area. Take full product ownership of a defined slice of the programme — for example a set of high-volume client journeys or an agent-facing capability — including its roadmap, delivery and outcomes.
• Ground everything in evidence. Lead discovery on the contact drivers behind your area, building problem statements from real client voice and operational data rather than assumption.
• Ship agentic capabilities. Work daily with engineering and applied AI teams to move journeys from answering to acting — safe, autonomous resolution with the right guardrails and escalation paths.
• Own your numbers. Instrument your area with resolution-first metrics and the counter-metrics that prove quality isn't traded for efficiency.
• Work the interfaces. Collaborate with operations, service partners and peer product teams so that what you ship lands in the real workflows of agents and back-office teams.
• Build for a regulated bank. Design compliance, auditability and client protection into every capability from the start.

What you'll need

• Three or more years in product management, with at least one shipped product or major capability you owned end to end.
• Experience with AI-powered, conversational or automation products — or a demonstrable, hands-on understanding of how LLM-based systems behave in production.
• Strong analytical fluency: comfortable defining metrics, working directly with data, and separating signal from vanity.
• The communication range to write clearly for executives and to go deep with engineers, in English.
• Bias to evidence over opinion, and comfort operating with ambiguity in a fast-moving programme.

Nice to have

• Experience in banking, fintech or another regulated industry.
• Exposure to contact-centre operations, BPO environments or customer-service tooling.
• Additional European languages, given our multi-market client base.