Lead Agent Architect SAP (Germany)

About the role

As a Lead SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. You combine LLM and agent design with hands-on SAP integration literacy, supporting implementations where Parloa's conversational AI platform must work reliably with SAP data, processes, and integration constraints from design through testing and go-live readiness.

What you'll do

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners with a focus on programs where SAP-backed systems and processes are in scope
• Leverage your knowledge of LLMs to analyze customer requirements and design precise prompts for reliable, user-aligned behavior, including cases where agent actions depend on SAP-sourced data and SAP business rules
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively
• Build and configure integrations between customers' systems and Parloa's platform, connecting external tools via integration platforms and APIs to deliver end-to-end enterprise solutions
• Collaborate with Forward Deployed Engineers on complex integration scenarios including SAP-specific connectivity, authentication, and data-access patterns where they affect agent behavior and reliability
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions with explicit coverage for integration-dependent paths
• Document best practices, how-to guides, and product capabilities for internal and external audiences

What you'll need

• 4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings
• Demonstrable SAP integration experience in live enterprise delivery contexts, including comfort operating across SAP BTP, S/4HANA, ECC, Service Cloud, CRM, and adjacent SAP CX stacks
• Solid understanding of SAP APIs and data access patterns: OData v2/v4, REST/SOAP, OAuth2, and SAP IAS/XSUAA
• Strong prompt engineering and LLM workflow design skills for reliable, user-aligned behavior under enterprise constraints
• Proficiency with JSON/XML, API testing tools (e.g. Postman), and reading enterprise API documentation
• Fluency in German and English

Nice to have

• Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles
• Familiarity with cloud landing zones commonly paired with SAP integrations, Kubernetes concepts, and/or TypeScript/Node.js tooling
• Git-based collaboration and CI/CD exposure

What they offer

• Technical delivery partnership with Forward Deployed Engineering on shared technical outcomes
• Commitment to data protection standards, GDPR, and ISO 27001 compliance