Client Solutions Manager EMEA

This is a commercial and strategic role at the heart of Parloa's Professional Services business. As a Client Solutions Manager, you'll lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting while staying present as a trusted advisor throughout delivery. You'll coach customers through their CX transformation—guiding them through Parloa's PRISM methodology from first engagement through scaled operations.

What you'll do

• Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles
• Lead commercial conversations for all PS engagements - from initial scoping through commercial close
• Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements
• Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution
• Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts—positioning Parloa as a long-term transformation partner
• Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs
• Engage Parloa's partner ecosystem—coordinating with SIs, technology partners, and resellers to ensure every engagement has the right capabilities
• Develop deep command of Parloa's PRISM delivery methodology and contribute closed-loop feedback from the field to continuously refine it

What you'll need

• 5+ years selling or scoping professional services within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator
• Proven track record writing SOWs and navigating enterprise procurement: MSAs, DPAs, multi-stakeholder legal review, and commercial negotiations
• Comfortable building relationships at the C-suite and VP level and being recognized as a trusted advisor
• Fluent in enterprise software deployment patterns; you know what a phased rollout looks like and how to scope accordingly
• Strong communicator in writing and in the room; able to move between technical detail and executive narrative
• Self-directed and energized by ambiguity; you build the playbook while running the plays

What they offer

• Role at the intersection of enterprise sales and delivery, shaping how enterprises think about conversational AI
• Opportunity to work with global enterprise brands like Booking.com, Allianz, and SAP