Engineering Manager - Assistance

About the role

We are seeking an Engineering Manager to join our Assistance segment to lead, manage and grow a group of talented engineers, working closely with product managers and various stakeholders from the business, focusing on interesting and exciting topics at N26. Our Assistance segment focuses on providing a world class support experience in the channels customers prefer whilst we grow our customer base.

What you'll do

• Support, invest in and develop an incredible team of talented and motivated engineers with clear expectations via practices such as 1:1s, goal setting, and constant feedback.
• Recruit, manage and retain the best talent for the delivery teams.
• Create growth opportunities for team members and address gaps via technical or non-technical skills mentoring and performance management.
• Create a high performing and positive work environment based on transparency, accountability, and trust.
• Collaborate with product managers and operations in project planning, dependency management, risk management and continuous process improvement for an optimal flow of value for customers and the business.
• Connect with management and other teams to unblock dependencies, provide visibility and transparency to team progress on product initiatives.

What you'll need

• Experience growing, coaching, mentoring and providing feedback to team members including having had difficult conversations.
• Experience managing and delivering impactful projects.
• Experience working on a rapidly evolving product in an agile environment.
• Strong leadership, planning and communication skills.
• Passionate about people, and improving the environment in which they work.
• Professional proficiency in written English.

Nice to have

• Previous experience work in a FinTech company or exposure working in an environment enabling DevOps culture.
• A good understanding of infrastructure, operations and engineering.

What they offer

• Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, and employee loans.
• 26 vacation days per year in Austria & Germany (up to 30 days with tenure), and 24 vacation days in Spain (up to 28 days).
• Choice of Mac or Windows laptop.
• Relocation package with visa support.
• High degree of collaboration and autonomy with international peers and access to cutting edge technologies.