IT Operations Engineer

Join our Team IT Operations to take our internal systems, identity management, and security posture to the next level. Reporting directly to our Head of IT Operations & Security, you will own, build, and secure our internal tech landscape.

What you'll do

• Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).
• Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.
• Act as the primary technical contact for external software providers. Lead onboarding processes, talk to vendors, and implement seamless software integrations.
• Troubleshoot complex software and hardware issues, focusing on the harder, more complex software tickets.
• Drive improvements to our IT security posture and maintain internal tools to align with shifting legal and compliance requirements.
• Partner with teams across MILES to support IT needs at scale and maintain internal documentation to an exceptionally high standard.
• Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.

What you'll need

• 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.
• Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.
• Strong experience managing Apple devices via Iru and Windows devices via Intune. Completely at home in both macOS and Windows environments.
• Solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.
• Eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.
• Comfortable speaking with external vendors and collaborating internally. Document your work naturally.
• Fluent English skills required; German is a distinct plus.

What they offer

• Choose between monthly MILES credits or the Deutschlandticket for mobility.
• Subsidized Urban Sports Club membership.
• Access to 1,500+ providers for discounts on sneakers, theater visits, and more.
• Flexibility to work from our Berlin office and from home.
• Attractive pension plan.
• Personal development through knowledge sharing and training opportunities.