IT Operations Engineer

About the role

Join our Team IT Operations to take our internal systems, identity management, and security posture to the next level. Reporting directly to our Head of IT Operations & Security, you will own, build, and secure our internal tech landscape.

What you'll do

• Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).
• Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.
• Act as the primary technical contact for external software providers. Lead onboarding processes, talk to vendors, and implement seamless software integrations.
• Troubleshoot complex software and hardware issues, focusing on the harder, more complex software tickets.
• Drive improvements to our IT security posture and maintain internal tools to align with shifting legal and compliance requirements.
• Partner with teams across MILES to support IT needs at scale and maintain internal documentation to an exceptionally high standard.
• Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.

What you'll need

• 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.
• Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.
• Strong experience managing Apple devices via Iru and Windows devices via Intune. Completely at home in both macOS and Windows environments.
• Solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.
• Eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.
• Comfortable speaking with external vendors and collaborating internally. Document your work naturally.
• Fluent English skills required; German is a distinct plus.

What they offer

• Choose between monthly MILES credits or the Deutschlandticket for mobility.
• Subsidized Urban Sports Club membership.
• Access to 1,500+ providers for discounts on sneakers, theater visits, and more.
• Flexibility to work from our Berlin office and from home.
• Attractive pension plan.
• Personal development through knowledge sharing and training opportunities.