KYC Operations Expert

About the role

As KYC Operations Specialist, you will help ensure that B2B client onboarding and lifecycle processes are compliant, reliable, and scalable in a regulated environment. You will report to the Customer Operations Lead and work in the 1LoD alongside AFC Operations and Customer Service, collaborating closely with the Customer Lifecycle Domain, 2LoD Compliance, and KYC teams at partners.

What you'll do

• Oversee end-to-end KYC processes for B2B clients together with internal stakeholders and partner KYC teams, including onboarding, periodic reviews, and offboarding, to ensure compliant and efficient customer lifecycle management.
• Conduct due diligence on corporate clients by reviewing legal entity structures, UBOs, source of funds, and corporate documentation, enabling robust risk assessments and sound onboarding decisions.
• Assess client risk profiles in line with internal policies and regulatory requirements, escalating high-risk clients, suspicious activity, and compliance concerns to AFC Operations, Compliance, and other relevant teams when needed.
• Maintain accurate customer records, KYC documentation, and risk assessments across internal systems, ensuring audit readiness, timely renewals of key documents, and reliable customer account data.
• Collaborate closely with the Customer Lifecycle Domain, AFC Operations, Customer Service, 2LoD Compliance, and external partners to resolve KYC-related issues, clarify requirements, and keep operational processes running smoothly.
• Improve KYC workflows, work instructions, and reporting together with cross-functional teams, helping the organisation scale operations, adapt to regulatory changes, and reduce manual effort over time.

What you'll need

• 5+ years of relevant experience in Customer Operations or KYC Operations within the financial industry, ideally in a fintech or similarly fast-moving regulated environment.
• Deep understanding of KYC, AML, and CTF requirements in B2B settings, including experience with corporate structures, UBO identification, legal entity forms, and risk-based due diligence.
• Strong in risk assessment, document validation, and handling complex onboarding or lifecycle cases with a high level of accuracy, independence, and sound judgment.
• Comfortable with KYC tools, CRM or onboarding systems, and operational tooling such as Jira, Jira Service Management, and Confluence, and you know how to maintain clean and reliable records.
• Fluent in English and at least solid German language skills; French language skills would be a plus.
• Thrive in fast-changing and unstructured environments, take ownership beyond narrow role boundaries, and actively improve processes, tools, and operational outcomes where needed.

What they offer

• Competitive salary based on your experience and the value-add you bring to lemon.markets.
• Flexible working hours with shared core hours from 12:00 to 16:00 to support collaboration.
• Hybrid work setup from anywhere in Germany; individual contributors work 4+ days in Berlin office.
• Regular mentorship, stretch opportunities, and annual learning budget.
• Deutschlandticket sponsorship for employees on unlimited contracts and 50% off Beatvest financial education partnership.
• Workation: up to 10 consecutive days at a time and 60 days per year in total within the EU.