GTM Enablement Manager

Join a high-growth SaaS scale-up and shape how our GTM teams learn, ramp, and perform. As part of the GTM Enablement team, your main focus will be Customer Success and Account Management: the teams responsible for retention and expansion. You'll build enablement the way it should work in 2026, with AI at the core of how knowledge gets created, shared, and put into practice.

What you'll do

• Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion
• Build the structures (and the AI-assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org
• Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths
• Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards
• Facilitate regular team workshops and trainings, and make sure learnings show up in day-to-day customer work
• Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions
• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle

What you'll need

• 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you've helped commercial teams get better at their jobs
• A hands-on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation
• You design learning experiences around the people using them, and you communicate clearly at every level
• Strong end-to-end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway
• You work with AI tools daily and enjoy redesigning workflows around them, whether that's agent-supported onboarding or turning customer call insights into training content
• An entrepreneurial mindset: impact-driven, agile, and unfazed when priorities shift
• Fluent written and verbal English. German is a plus

Nice to have

• HR tech or HR field experience
• Solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own

What they offer

• Hybrid work in Berlin (2 days/week in office with sponsored lunches)
• 30 vacation days plus public holidays, or 40 days at adjusted pay; paid sabbatical after 5 years
• Learning & Development: €2,000 yearly development budget plus Good Habitz platform access
• Health & Wellness: Urban Sports Club membership and Oliva subscription; 1:1 therapy sessions via mental health partner
• €1,000 work-from-home stipend and competitive pay plus pre-IPO equity
• Flexible hours with option to work elsewhere up to 2 months per year