Implementation Manager, EU

About the role

An Implementation Manager at Gigs is part technical partner, part product lead, part commercial strategist. You will own the end-to-end implementation of Gigs' platform for our customers — and you'll know that a technically successful go-live is only half the job. The other half is ensuring our customers can take what you've built and turn it into a product their own users love and pay for.

What you'll do

• Lead customer implementations end-to-end. Own each implementation as a project — from scoping and kickoff through to go-live and beyond. You'll work directly with your customers' engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
• Make the B2B2C motion work. Understand how each customer will position and sell Gigs to their own users. Deeply understand what a high-converting consumer experience looks like, and hold your customer to that standard throughout the build.
• Be the forward-deployed product lead. When a feature is blocking a launch, you'll identify it, articulate it, and work with both internal and external Product and Engineering teams to solve it.
• Manage a portfolio of high-stakes projects. You'll run multiple implementations simultaneously across different customers, verticals, and geographies.
• Build the playbook. You'll create processes, templates, and frameworks that don't exist yet, and that future team members will build on.
• Connect the commercial dots. Work closely with the BDM team to ensure implementations land the commercial outcomes that were promised in the sale.

What you'll need

• 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company, ideally in FinTech or HR.
• Experience working with complex API integrations and executing them successfully.
• Outstanding organizational skills and ability to maintain clarity while juggling multiple high-priority projects.
• Strong technical aptitude with ability to understand and influence product development, and deep understanding of APIs and webhooks.
• Exceptional written and verbal communication skills allowing you to convey complex ideas and engage with diverse stakeholders.
• Proactive, creative, and hands-on approach with ability to create processes, playbooks, and assets from scratch.
• Fluency in French or Spanish is a strong plus.