Forward Deployed Product Manager

About the role

A Forward Deployed Product Manager is our customers' technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role is a unique blend of the technical, strategic and operational.

What you'll do

• Deliver customer implementations, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer's use case.
• Act as key technical contact, working with our customer's engineering and product teams as they integrate and continue to develop with Gigs.
• Serve as subject matter expert on the UX/UI the customer builds and specific endpoints required to build out a best in class user experience.
• Own a portfolio of complex, critical implementations and projects, shaping roadmaps, defining key milestones, and tracking progress to ensure successful execution.
• Ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision.
• Spot when a new feature could help unlock a use case and work with product and engineering to make it a reality.
• Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully.

What you'll need

• 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company.
• Expertise in working with high-growth, product-led technology companies, ideally in FinTech or HR.
• Exceptional project management skills, juggling multiple high-priority projects with outstanding organizational ability.
• Strong technical aptitude with ability to understand and influence product development and deep understanding of APIs and webhooks.
• Exceptional written and verbal communication skills, able to persuade C-level executives at leading tech-enabled businesses.
• Proactive, creative, and hands-on approach with comfort creating processes, playbooks, and assets from scratch.

What they offer

• Work on implementing the operating system for mobile services across global platforms
• Collaborate with teams from Stripe, Airbnb, and Shopify
• Partner with Product and Engineering on critical features and strategic onboardings