Senior Sales Operations Manager

The GTM Tooling team owns the systems, tools, and standards that let GetYourGuide's commercial teams move faster with less friction. You'll be the connective tissue between Sales, Business Operations, and technology, using AI and smart process design to create leverage rather than manage chaos.

What you'll do

• Connect the business to the platform: Be the voice of Sales when the platform gets in their way, turning feedback and challenges into real opportunities for improvement, while championing GYG's Salesforce process documentation as our organization evolves.
• Help shape the GTM tooling roadmap: Contribute to defining and driving the roadmap by spotting patterns in Sales needs, translating them into prioritized initiatives, and partnering with GTM colleagues to land changes with the right governance and enablement so they stick.
• Scale support without scaling headcount: Build AI-assisted, self-serve tools that empower the sales team to solve everyday platform issues on their own, and own end-user administration — access, roles, reviews, and cleanups.
• Make data accessible: Equip the sales team with the tools, templates, and standards to answer their own data questions with confidence, and govern the reporting environment so self-service reporting stays consistent and trustworthy.
• Keep the knowledge alive: Curate the Salesforce System Wiki in Confluence so reps and managers can find answers without asking, and triage questions across internal channels through to resolution.

What you'll need

• 4+ years in Sales Operations, Revenue Operations, or a similar role in a B2B or marketplace environment.
• Solid Salesforce experience: comfortable with user administration, reports, dashboards, and data, but no expectation to build Flows or manage deployments.
• A systems thinker who reaches for automation and AI before reaching for manual effort.
• Skilled at discovery: you ask the right questions, spot the root cause behind a symptom, and document clearly.
• A strong communicator who can move between Sales, Ops, and technical teams without losing anyone.
• Organised and dependable: things don't fall through the cracks with you.

Nice to have

• Salesforce Associate or Administrator certification, or equivalent hands-on experience working with or on the platform.
• Hands-on experience with AI tools applied to operations or sales workflows.

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working approach: three days in-office (Mon, Tue, Thur) and two days optional at-home focus time
• Quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Health and wellness benefits