Strategy & Operations Intern - Ops Focus

About the role

As a Strategy & Operations Intern at finmid, you'll play a pivotal role in optimizing operational processes and supporting revenue-driving efforts. Collaborating with cross-functional teams, you will tackle operational challenges, improve internal workflows, and contribute to projects that shape customer experience and accelerate finmid's growth.

What you'll do

• Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience.
• Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager.
• Conduct market research and analyze data to inform strategic decisions and process improvements.
• Support the optimization of operational workflows to enable scalable growth.
• Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption.

What you'll need

• Bachelor or Master's in Business Administration, Economics, Finance, or a related field.
• Experience in operations, customer service, or a related area.
• Excellent English language skills.
• Exceptional analytical skills and experience with data analysis tools.
• Available to work for 6 months as a full-time intern (40h/week).
• Analytical mindset and ability to structure abstract problems into actionable recommendations.
• Fast learner who works well in fast-paced environments.

What they offer

• Flexible, distributed-first work culture with office in Berlin.
• Access to WeWork offices worldwide.
• Regular team off-sites across the EU.
• 30 vacation days per year.