Senior Operations Manager

Scale operations across designated European markets and help make Blacklane a preferred partner for supply partners, including professional chauffeurs. You will balance supply and demand dynamics, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster.

What you'll do

• Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
• Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
• Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.
• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
• Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.

What you'll need

• 5+ years of experience in strategy, operations, or a similar role in a dynamic environment.
• A strong understanding of partnership management and relationship-driven business models.
• A highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action.
• Experience managing KPIs, margin performance, and operational roadmaps.
• Excellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders.
• Experience as a skilled negotiator, able to structure win-win outcomes while protecting commercial performance.
• Fluency in English and German.
• Availability for regular travel across the region (approximately 25–40%).

What they offer

• Monthly BVG / Deutschlandticket subsidy
• Private pension plan with 20% employer contribution up to a monthly cap
• Subsidised healthy meals via BellaBona
• 28 vacation days per year, increasing with tenure
• Mental and Physical Health support via Nilo and Wellhub
• Hybrid setup: 3 days a week in Berlin HQ