Operations & Fulfillment Manager B2B

We're looking for an experienced and hands-on B2B Operations professional who can take ownership of the end-to-end wholesale fulfillment process and ensure smooth, on-time deliveries worldwide. You are highly organized, solution-oriented, and confident in managing a small team of two people, clients, 3PL partners, and cross-functional stakeholders in a fast-paced environment.

What you'll do

• Own worldwide B2B footwear shipments, including after-sales support, returns, swaps, and customer claims.
• Manage the day-to-day B2B outbound flow and act as the main point of contact for Operations & Fulfillment, ensuring seamless communication with external Partners as well as internal teams like Wholesale, Merchandising and Finance.
• Manage performance, staffing and holiday planning for two coordinators, ensuring uninterrupted operations and fulfillment KPIs, especially during peak periods.
• Oversee B2B inbound processing, including system uploads, 3PL coordination, and warehouse booking-in.
• Work closely with the Wholesale team to ensure on-time shipments and proactively communicate delays or disruptions.
• Coordinate B2B shipments, including creating shipping and customs documentation, client portals, and 3PL ship-outs.
• Manage 3PL relationships to ensure high service levels, smooth operations, and cost efficiency.
• Drive continuous improvement of SOPs, SLAs, and KPIs to increase efficiency, reduce costs, and maintain service standards.

What you'll need

• 5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector.
• Academic degree and/or professional training in operations, supply chain management or a related business field.
• Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination.
• Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
• Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners.
• Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
• Start-up mindset with a can-do attitude and a solution-oriented approach.
• Excellent communication skills in English (both verbal and written); German is a plus.

Nice to have

• Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems.

What they offer

• Bright and spacious design office in Berlin with focus on employee well-being.
• 30 days of holidays and flexible hybrid working model.
• Once-per-season gift voucher for Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership, Berlin Public Transport pass, or German lessons for international employees.
• Regular team events including Christmas and Summer Party, plus monthly team lunches.
• Relocation assistance available including visa support.