Junior Incident Manager

About the role

As a Junior Incident Manager, you will support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics) while helping drive structured incident management processes and continuous improvement.

What you'll do

• Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics).
• Monitor and identify disruptions in processes and escalate issues when needed.
• Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems.
• Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement.
• Assist in defining and improving incident response workflows, SLAs, and escalation paths.
• Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues.
• Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed.

What you'll need

• Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
• 1–2 years in operations, logistics, project coordination, or incident/support roles.
• Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, Monday.com).
• Strong analytical, coordination, communication, and project management skills.
• Eager to learn, take on new challenges, and move the company forward.

Nice to have

• ERP system knowledge.

What they offer

• Opportunity to work in a start-up environment with a passionate and dedicated team.
• Take on responsibility from day 1, with room for professional growth and advancement.
• Dog-friendly office in Berlin's Prenzlauer Berg with free drinks and snacks.
• Hybrid working flexibility.
• Employee discounts on Yepoda products and Urban Sports membership package.