IT Ops Lead

About the role

We are looking for an IT Ops Lead (m/f/d) to own the internal IT infrastructure and support function at Voyfai. This is a hands-on, end-to-end role: you will be the person who keeps everything running, from Microsoft 365 and hardware to domain management and IT policies across our growing group of companies.

What you'll do

• Own and manage our Microsoft 365 environment: tenant configuration, user lifecycle, policies, security settings, and SSO integrations
• Handle internal IT support: hardware setup and maintenance (laptops, printers, peripherals, meeting room equipment), ticket resolution, and onboarding/offboarding of employees
• Manage domains, DNS, and web infrastructure across Voyfai and group companies
• Set up and configure IT environments for new entities as the group expands
• Build and maintain an IT inventory system and implement a structured ticketing process
• Configure automations and monitoring to reduce manual overhead and improve reliability
• Manage hardware procurement and ensure equipment standards across offices

What you'll need

• 3+ years of hands-on experience in IT operations or IT support, ideally in a fast-paced startup or scale-up
• Strong command of Microsoft 365: Exchange, Teams, SharePoint, Intune, and Entra ID (Azure AD)
• Experience managing domains, DNS, and web infrastructure
• Comfortable with hardware: setup, troubleshooting, and maintaining a clean inventory
• Structured approach to support: you build processes, not just fix things
• Fluent in English

Nice to have

• Experience setting up IT for new legal entities
• Familiarity with SSO and identity management beyond M365
• Experience introducing or managing an IT ticketing system

What they offer

• Competitive salary and equity options
• Flexible working arrangements (Hybrid)
• 30 days of PTO
• Regular team events and offsites
• Monthly mobility budget via Navit