Technical Support

As a Working Student in Technical Support, you do the same work as full-time Technical Support Managers — just part-time, built around your studies. You work on technically demanding customer cases at the intersection of voize's AI product, real-world facility IT, and the German care software ecosystem, with a direct line to Engineering.

What you'll do

• Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems — and keep the customer clearly informed until it's solved or cleanly handed over
• Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
• Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
• Keep an eye on system health during your shift using observability stack, and act early when something looks off
• Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering, and contribute to clear, timely customer communication
• Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles

What you'll need

• Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field — active enrollment is required for a Werkstudent contract
• First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast
• Solid Windows and/or Linux fundamentals — comfortable in logs, configs, and the command line
• Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates)
• Familiarity with APIs and system integrations
• Reliable availability for a rotating shift schedule with evening and weekend coverage
• Structured and calm under pressure, with clear, empathetic communication for different audiences
• German at C2 / native level (hard requirement); good English for internal collaboration

What they offer

• Up to 20 hours/week during semester, more during breaks; evening and weekend shifts planned weeks in advance with flexibility for exams
• Reimbursement of the Deutschlandticket
• 25 days of vacation and your birthday off